Telefonica - Movistar Espana un servicio muy, muy mal!

I can ad again some bad experiences with call-centers cq "helplines" from those hugh companies: the bigger the company the more unfriendly the services because they loose the ability to act flexible and at the other end of the line, when one can get in contact, are "human beings" acting like robots. And, I think, they are not very interested in individuals: they have more than enough clients who are a lot of times even forced to join their services due to lack of competition.

Through eMail one can forget to get in contact because either the mail disappears in between the thousands of employees or the mail-address has been canceled without taking it off the general website. Bad, bad, bad!

Nowadays the only possibility is to use the phone but that can be difficult because of over-occupied lines, waiting times when connected and several cut-outs during these waiting times. But what to do when one is abroad and has to pay the costs or, when the line is a special line which can only be reached by a call made in the specific country. To be short: a complete disaster!

Some weeks ago I learned that the only way to vent ones anger is to send a public letter to the mailbox of a national newspaper: by coincidence two of these letters entered simultaneously about the bad "services" of True Thailand, a big local telephone/internet provider and......a couple of days afterwards it had been read by the management and they promised publicly an investigation and excuses in the same way!

Is that the way to get any service these days?

I experienced the same problem with authorities in Holland (trying to reach from Spain, the Philippines and Thailand): a long time no answers, than some answers and radio-silence again. My tool was there to try to get a fax-number and start sending faxes. One cannot ignore a fax.

Modern times (do you remember the comedy of Charly Chaplin?) have their advantages but a lot of times the dis-advantages are very, very annoying!